Recherchons Chef de Projet ServiceNow pour une mission de 6 mois avec renouvellement possible, pour un client situe au Luxembourg.

Vous viendrez renforcer l’équipe ServiceNow de la Division IT Operation Support.

Votre rôle en tant que Chef de Projet ServiceNow consistera à superviser l'ensemble du développement et de la configuration des solutions ServiceNow mises en œuvre, de sa conception à sa mise en œuvre.

Description des tâches:

• Créer et suivre régulièrement le planning, les jalons, les livrables des projets en collaboration avec les business analysts, les développeurs et les testeurs
• Gérer et suivre les risques des projets
• Suivre l’encodage du temps passé par les membres de l’équipe sur les projets
• Produire le reporting nécessaire : planning, consommé versus budgété, risques
• Revoir les users stories et les bugs dans Azure DevOps
• Préparer et animer les réunions de lancement et les comités projet
• Préparer et animer les meetings de rétrospective
• Participer à la création et à la validation du dossier d’opportunité pour les nouveaux projets

Profil recherché :

• Maîtrise des fondamentaux de la gestion de projet
• Expérience avec la méthodologie Agile
• Expérience souhaitée avec l'outil ITSM « ServiceNow »
• Expérience avec MS Project souhaitée
• Connaissance souhaitée de l'environnement « Azure DevOps »
• Excellentes compétences en communication et en leadership
• Excellentes compétences en communication, tant écrite qu'orale
• Capacité à travailler de manière autonome et en équipe
• Connaissance du framework ITIL (processus, KPI)
• Langues : français et anglais

Envoyez votre CV ou contactez-nous pour plus de renseignements.

Calling for experienced Technical Support Analysts to join a leading client based in London for an exciting perm opportunity.

The ideal Technical Support Analyst will have a background in application support and development, preferably with experience of supporting housing systems. You will be a confident communicator, comfortable with engaging a range of stakeholders to elicit requirements and translate into technical solutions, as well as delivering guidance on systems usage to end users. You’ll be comfortable managing small projects whilst driving service improvements through process mapping and analysis to benefit customers.

You will have strong knowledge of SQL and data analysis and will be able to work independently with systems in a housing environment.

The selected Technical Support Analysts will provide a high-quality support service for the maintenance and configuration of business data and systems. This involves but is not limited to:

• managing IT projects
• initiating business meetings
• owning complex housing data processes
• troubleshooting and resolving complex incidents escalated by 2nd line support
• providing functional expertise to other staff members throughout the organisation
• supporting opportunities to simplify processes and eliminate non-value added tasks
• applying automation and process improvement ideas to data loads, updates, error resolution and data validation while supporting management’s strategic vision.

Required experience and skills:

• An understanding of IT corporate infrastructure (hardware, databases, client devices, Windows operating systems, active directory services, and generic applications etc.) used within a corporate IT environment.
• Experience of planning complex pieces of work and small projects using a methodology (e.g. Prince) and delivering these through a matrix of inputs from various teams/staff.
• Experience of working in a technical customer facing role, displaying a consistent professional attitude, and always demonstrating customer[1]focussed behaviour.
• Excellent communication skills (both verbal and written). Must be able to explain technical concepts to users who have no technical understanding.
• Have an understanding of the principles of Data Protection (as contained in the Data Protection Act 2018) and be aware of their practical application.
• Competent in ITIL and qualified to V3 foundation and ideally working in an ITIL environment (or equivalent).
• Proven expertise for SQL Server technologies; ETL, T-SQL Programming, SSIS, SQL jobs and scheduling.
• Housing systems support experience.
• Experience of writing technical documentation.
• Experience of working as a technical lead on projects

Send your CV or get in touch ASAP for further details

Azure Infrastructure Analyst

Endeavour Recruitment has an exciting opportunity for a Microsoft Azure Infrastructure Analyst with DevOps and IaaC to join our client on an initial 4-month contract.

The Role is Outside IR35

Hybrid working, 2 days a week in Kings Cross, London

Experience of Azure DevOps and IaaC. Also experience of managing and leading project work.

Outside IR35

Standard: £370 /day

Job Introduction

Want to work with leading edge technologies? Keen to work with Microsoft Azure? Want to be in at the start?

The project is to improve the IT infrastructure across the business, and they are starting an exciting journey of moving from on-premise server workloads to Microsoft Azure.

You’ll have strong technical skills, helping to support the business with innovative solutions to problems, as well as support the delivery of technical solutions for the cloud and infrastructure environments. On a day to day basis, you will deliver change and support the operation of a large cloud environment along with supporting network and security infrastructure.

Main Responsibility

You will be required to maintain Cloud and infrastructure technologies and services ensuring its security, availability, and reliability on a day-to-day basis. Microsoft Azure DevOps and IaaC

You will be expected to provide day to day incident and problem management of cloud and infrastructure services, managing changes to Cloud and network infrastructure to make sure they are kept up to date.

Ensure the delivery and implementation of agreed technical solutions and support the IT disaster recovery and business continuity process including backup and recovery within agreed RTO and RPO’s.

You will be part of a new team responsible for day-to-day change management of the Cloud and Infrastructure environment.

The Ideal Candidate

We expect candidates for this role to be able to demonstrate sound cloud and infrastructure technical skills and experience and have a logical approach to problem-solving.

Experience with Microsoft Azure DevOps and IaaC

You should have experience of working in complex technical environments and the ability to work methodically through any issues that arise.

You must have an ITIL Foundation as a minimum, as well as a good working knowledge of project management methodologies and how to deliver technical change within these frameworks.

In this role you may be expected to manage small pieces of project change work therefore it is desirable that you are able to demonstrate good personal management and the ability inform and engage business stakeholders.

You will be expected on occasion to engage with the wider business, suppliers, or other technical teams within the IT department, so we expect you to be a good communicator with a positive attitude towards the support you provide and the mission of our organisation.

For Further details, please don’t hesitate to apply.

Endeavour has a 6-months contract opportunity for an IT Technical Analyst to join a leading Housing provider.

The selected IT Technical Analyst will report to the IT Product Manager.

As an IT technical Analyst, you will be required to:

• work with key IT and business stakeholders to develop requirements for change projects with a technology focus.
• lead on definition of quality requirements for use by internal and external development and implementation teams.
• work with stakeholders to define ways of working which encourage system adoption and minimise customisation and development of solutions.
• own, complete and deliver such artifacts as are required to enable robust design decisions to be made and effective solutions implemented including process maps, requirements documents, gap analysis, data dissemination diagrams, etc.

Required skills/experience:

• Experience of Process/ System implementation
• Demonstratable experience in various analysis methods/techniques
• Strong facilitation, communication (written and verbal), listening and presentation skills, with experience of running results driven workshops
• Working knowledge and appreciation of a range of project methodologies (waterfall, agile)
• Ability to work in high pressure situations ensuring deadline objectives are achieved through effective planning
• Exceptional analytical, numerical, and written skill
• Excellent business relationship and stakeholder management skills
• Results orientated with excellent written and verbal communication skills and the ability to influence stakeholders through effective inter-personal skills.
• Proven experience of documenting complex business and system processes, including use of visio or specific process modelling tool.
• Proven experience of working in complex IT change programmes.
• Proven experience of requirements gathering and analysis.
• End to end experience of the project lifecycle.
• Experience interacting directly with end users in a project scenario.
• Prioritises multiple tasks effectively and successfully engage in multiple initiatives simultaneously.

Please get in touch ASAP or send us your CV to be considered for this exciting contract opportunity!

Cloud Infrastructure Analyst contract opportunity!

Calling for an experienced Cloud Infrastructure Analyst to join a London based client for a contract opportunity.

The role is hybrid and would be initially till end of March 2023, with possibility of extension.

Our client is looking for a Cloud Infrastructure Analyst who will be BAU support to servers within their Azure infrastructure: they need someone with very good Azure infrastructure and server skills. Experience and skills around Endpoint Manager is also required.

Skills/knowledge required:

• Experience of working as a Cloud Analyst in a complex environment with a hybrid infrastructure based on systems hosted internally and externally, including PaaS and SaaS
• High degree of technical expertise as well as business understanding
• Ability to manage tasks in a matrix environment
• Good working knowledge of a Project Management Framework
• Experience of working within an ITIL Framework
• Developing and managing relationships across IT and within the Business
• Ability to troubleshoot and resolve complex infrastructure issues
• Manage simultaneously and conflicting priorities
• Must have a good knowledge in the following areas:

             Administering public cloud infrastructure such as Microsoft Azure specifically:

- Azure Backup and Site Recovery

- Azure Monitor

- Azure Arc

- Azure Bastion

- Azure Active Directory

- Azure Sentinel

- Azure Policy

- MS Office 365

- Network protocols including the configuration of network

routers and switches, LAN/WAN, wireless access points

- Network and Systems Security

- Microsoft Active Directory and Windows 2012/2016 Servers

- Microsoft System Centre Suite (SCCM, SCOM, SCSM)

- Web Application Management, Firewall Management and

Security

- Unified communication and VoIP Technology and

preferable knowledge in Telephony solutions (Mitel)

- Windows workstation operating systems, mobile phones,

tablets and other end user computing devices

- Printers

• Good understanding of operations and business priorities

Please get in touch to discuss this opportunity in further details ASAP.

SAP Finance profile required ASAP for a 6 months contract with one of our leading clients based in Portsmouth.

The role is remote.

Our client is looking for a SAP Finance Contractor to be responsible for the analysis, design, configuration and support of the SAP FI-CO modules and related solutions to meet the needs of the SAP Programme, Projects/Changes and service to meet their business needs.

The selected SAP Finance Contractor will cover the following deliverable tasks:

• Provides specialist level functional and configuration support for the SAP solutions in the FI-CO modules of ECC 6 and Treasury.
• Excellent configuration, support and business process knowledge of master data, GL, AP, AR, Banks Communications/Service, Asset accounting, Treasury and Payroll.
• Excellent configuration and support knowledge of cost element, cost centre, internal orders, product costing, profitability analysis and profit center accounting.
• Detailed understanding of configuration dependencies and integration points between separate functional modules of SAP (PS/Treasury/Logistics/Procurement/HR)
• Conducts or participates in user requirements gathering, blueprinting & documentation designs.
• Ensures all Business Processes, Functional specification, Technical specifications, Test scripts and Training documentation are created and up to date.
• Ensure compliance to existing standards, and development of required data and reporting standards.
• Ensure the integrity of the finance configuration in the SAP systems across multiple landscapes.
• Support business implementations by sharing best practice configuration skills.
• Assist with responding to user requirements, problem resolution, develop designs, and process modeling.
• Conduct configuration changes to accommodate change requests and prototype activities.
• Demonstrate proof of concept and assist in training activities
• Perform initial testing of problem fixes, change request, enhancements, and new functionality.
• Work with the Service Desk, SAP Functional and Support analysts to facilitate incident & problem resolution.
• Work with SAP and relevant third parties to resolve software issues.
• Keep abreast of SAP releases, enhancements/new functionality and perform application research.
• Participate in release upgrade or new functionality/enhancement assessments and make recommendations.
• Perform break/fix analysis and recommend solutions for finance related processes.
• Develops functional specifications and works with BASIS and ABAP personnel resources to complete object development and testing.
• Understands the business processes and how the application supports the processes.
• Understands and applies used methodologies and procedures.

KEY SKILLS AND QUALIFICATIONS:

• A university degree or relevant experience in Finance or Information Management.
• 10 Years of hands-on SAP Finance (FI-CO) solution design, support and configuration experience.
• Proven experience in Banking Communications/Services and Treasury
• Integration experience with Logistics, Banking, Treasury, Procurement, Project Systems and HR/Payroll.
• Excellent understanding the RTR, PTP, TMS and HR Processes as it interacts with FI-CO as per the standard SAP process model.

DESIRED:

• SAP Certified – Finance
• Exposure to ITIL Framework
• Experience or exposure to IT Governance.

Security:

Must have UK Nationality and be able to gain SC clearance

Please get in touch ASAP for further details!

IT DATA DEVELOPER

Endeavour has an exciting 6 months’ contract opportunity with a housing sector client based in Coventry. There is flexibility to work fully remotely.

Our client is looking for an experience Data developer to support our client’s team with their current project.

Housing sector software experience would be a strong advantage for this Data Developer role.

Your responsibilities will include:

• Delivering on SQL driven ActiveH workflows to ensure quality, consistency and efficiency.
• Delivering data integrations between our client and third-party organisations, including stock transfer with other housing associations.
• Delivering SQL reporting solutions in line with business needs
• Delivering implementation and testing of new software and upgrades.
• Undertaking the role of 3rd line support on problems and queries.
• Promoting adoption of new technologies to simplify processes and solutions.
• Ensuring data security and information governance policies are adhered to throughout the development lifecycle.
• Working with the business to develop and support its reporting requirements, this includes the creation of system generated reports/dashboards
• Subject matter expert in SQL Server technologies (SQL, SSIS, SSRS)
• Subject matter expert in development practices including: Azure Devops, source control (TVFS, GiT), automated unit testing and deployment pipelines.
• Utilising and promoting the use of Azure technologies within business solutions, such as SQL VM’s, Azure SQL databases, Key Vaults, Data Factory, Synapse.

Required skills/experience:

• Experience of Microsoft operating system and applications
• High level of Report Writing tools and practices
• High level of Database Architecture and Design
• High level of SQL Stored Procedures
• High level of SSIS
• High level of SSRS
• High level of Reporting Development Tools
• High level of Database technologies
• High level of software development lifecycle practices utilising a devops CI/CD approach.
• Experience implementing best practices
• Ability to analyse and document complex business processes
• Experience interacting directly with end users for both projects and day to day work
• Prioritise multiple tasks effectively and successfully engage in multiple initiatives simultaneously
• Experience of using Source Control tools

Please get in touch ASAP for further details on an excellent contract opportunity!

Excellent, long term contact opportunity for a Software Developer with 5 years’ experience JavaScript and PHP experience.

Candidate will be required to be based in or close to Luxembourg as onsite presence will be necessary.

The role is part of the Service Design department under the responsibility of the Lead Architect, and specifically part of a development team of 14 persons with a dev leader and deputy.

This team creates and maintains the customer portal and internal tooling.
The developer will analyses the business needs for new forms to be created, estimates the effort, implements, tests, and releases.
The ideal candidate has worked in a large-scale IT environment and has experience with Javascript development and some PHP development.

Required experience:

• Analysing requirements, development tests and releases
• Very good skills and experience in Javascript development
• Skills and experience with PHP development
• Experience with PHP Symfony
• Experience with React
• API and web services
• Task follow-up tools such as Jira
• ITIL Foundation certified
• Able and used to working according to an Agile methodology
• Ability to work and communicate in a multi-cultural environment
• Service-oriented mind-set
• Ability to communicate in writing and verbally in a clear and concise manner
• Initiative, accuracy and attention to detail
• Fluency in English (written and spoken) is essential. Any other European language is a plus
• At least 5 years experience with software development in medium- to large-scale IT environments with some Javascript and PHP development involved
• EU citizenship

Excellent long term contract opportunity for an Amazon AWS Cloud solutions engineer to help maintain, troubleshoot the infrastructure and provide support to internal cloud-based tools.
You will be part of a talented and multilingual team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security for a Leading European Organisation.

Service4Developers is the entry point of autonomous Cloud sandbox development environment.
PublicCloud will be a highly automated Cloud Hosting solution based on WildFly/PostgreSQL.
Qualified engineers will have a background in IT, computer systems engineering, or systems engineering and analysis.

Profiles
At least 3 year professional experience within large-scale Data Centre environments
At least 6 months of professional experience on cloud environments

Responsibilities
Create and maintain AWS stacks.
Monitoring tooling performance and production jobs
Troubleshoot end-user incidents on infrastructure level only
On-call interventions
Receiving, logging and managing requests from customers via ticketing
Log analysis
Maintain and amend procedures
Reporting
Participate in meetings and training related to the position
Liaise with other technical teams for problem resolution

Requirements
BS/MS degree in Computer Science, Engineering or a related subject
AWS Cloud experience, certification is appreciated
Proven working experience with UNIX /Linux based environments
A knowledge in the following domain would be considered as an asset (level 1):
Basic to advanced networking principles (e.g: NACL, routing)
ORACLE Database and SQL knowledge
Scripting skills (e.g., powershell, Python)
ITIL knowledge
ITSM Tools knowledge (SMT, BMC Atrium, Patrol, Proactive Net …)
Experience with a monitoring system
Kubernetes and tools around k8s ecosystem
AWS CDK
DevOps, GitOps principles
A knowledge in the following domain would be considered as nice to have
Artefact store knowledge (Nexus)
Sonatype products
Workflow automation
Monitoring Dynatrace, Pandora

Knowledge/experience:
IT degree
English fluent is mandatory (speaking & writing), French is an asset
First IT Service Desk/IT Support experience
You are able to work in shifts (8 AM – 8 PM)

Please get in touch for further details.

100% remote opportunity for a SharePoint/MS365 Architect for a multinational client in The Hague.

Required skills :

University degree in Computer Science/Information Systems and at least 8 years of experience in enterprise architecture.

Long and broad experience with Microsoft 365 aspects and related products.

Extensive experience with SharePoint 2019 aspects and related products.

Extensive practice of security hardening in all MS-Teams and SharePoint aspects (experience with Microsoft Security Assessments is an asset).

Sound knowledge of FAST search.

Experience with AutoSPInstaller, PowerShell DSC automated installation, ShareGate, and SPDocKit.

Certified Professional for Requirement Engineer is an asset.

ITIL certified is an asset.

Experience in integration between Zoom, Microsoft 365 is an asset.

Experience on MS-Power platform.

Strategic views; bring industry practices and disciplines.

Highly motivated, pro-active and service oriented.

Ability to work with people of different cultures and in remote locations.

Charismatic; outstanding written and oral communication skills.

Fluent in English.

Deliverable skills:

Make users more self-conscious about the degree of sensitivity of the information they are processing on MS 365.

Implement security settings based on the labels for MS 365.

Propose a unified labelling system at the container level, implement of a Proof of Concept, and to critically assess the passage into production on MS 365.

Make a selection of innovative opportunities and build and fully document a Proof of Concept which can then be implemented in production for MS 365.

Audit SharePoint 2019 systems and recommend an action plan for hardening the security of SharePoint and its connected infrastructure (network, DBs, Active Directory).

Follow up of the implementation in SharePoint 2019 with regular discussions on the progress and a detailed final report on the action points which were implemented.

Mitigate major Microsoft 365 and SharePoint 2019 problems.

Improve the integration between Zoom, Microsoft 365.

Build and fully document a Proof of Concept which new Zoom features can then be implemented in production.

Please get in touch for further details.