Are you available?
Are you a hands-on problem solver with excellent communication skills?
Endeavour is looking for a dedicated IT Technical Support Analyst to join our client’s team in their London office ASAP.
Our client is the leading provider of customer service solutions for the Public Sector.
The successful Technical Support Analyst will be solving 3rd and 2nd line support tickets.
Your role will involve liaising with Technical Consultants and making sure all the queries are resolved.
Required skills/experience:
- 1+ year experience in a SaaS Technical Support role
- Experience with third line (development) support and bug fixing
- Experience with databases and SQL (MySQL and MS SQL)
- Basic HTML, CSS and JavaScript
- Exceptional problem-solving skills and attention to details
- Exceptional communication skills
- Ability to work with large amount of information and prioritise tasks
- Ability to explain technical concepts to non-technical customers or colleagues
- Willingness to learn and knowledge share
- You are initiative and willing to mentor less technical colleagues
Desirable:
- Development experience, particularly with PHP and JavaScript
- Knowledge of git and GitHub
- Experience with Amazon Web Services, especially S3 and SDB services
If you are an experienced Technical Support Analyst wanting to join an established and reputable client, then get in touch for further details ASAP!