Are you a looking for an excellent career opportunity? Our client, based in Southampton, specialising in delivering IT Technology solutions for payments in the retail sector, is recruiting for a 1st line Technical Support Analyst to join their team. The ideal candidate will have excellent demonstrable communication and problem-solving skills and be customer service orientated.
ESSENTIAL SKILLS:
• NVQ1/GCSEs and above (or equivalent) in key competencies
• Excellent Customer Service Skills
• Problem analysis/problem solving
• Good Timekeeping
• Adaptability
• Attention to detail
• Working in a very pressurised environment
• Understanding of SLAs and KPIs
• Computer Literate
• Quick learner Ability to identify and document defects
• Ability to carry out test planning and procedures
• Experience working on Scrum teams in sprints
• Ability to interact and communicate effectively with a wide audience of technical, non-technical
and stakeholders, on all levels
• Understanding of how to construct and document test cases.
• Knowledge of automated test scripts and interpreting results
• Clear and concise documentation skills
DESIRABLE KNOWLEDGE (not essential):
• Windows Operating System ranging from 2000 – Windows 7
• Network infrastructure
• Borland & SQL
• Visual Basics and C#
• Microsoft office
• Card Payment Processes
• Remote Connections
Please, get in touch for further details on the exciting career opportunity!