Test Manager / Service Manager / Global Technology Company
Endeavour Recruitment has an exciting opportunity for a skilled Test Manager / Service Manager to join our leading client based in Liverpool.
As the Test Manager / Services Manager you will be part of the QA (Quality Assurance) Team. You will be required to ensure Service Management, Leadership & Staff Development and QA Operational Management.
Skills and Experience
Partner with development to discuss, define and execute testing methodologies and QA best practices to ensure high quality launches, submissions and deployments within suitable timeframes.
Provide leadership to the QA teams to successfully test multiple business models using multiple development methodologies.
Develop, maintain and advocate top tier value service level offerings for use within all studios and customer project
Leading teams- The ideal candidate should have experience leading diverse teams covering multiple responsibility areas, project types and global interactions as well as possible remote location, and global direct reports.
Developing staff- This role is expected to put a focus on staff development, succession planning, and growth of the team as a successful unit to meet and exceed business expectations.
Service, Sales & Support- The ideal candidate will have experience in a customer service and support environment with the ability to continually promote the services where required to our internal business customers while representing the business in a professional and supportive light. It is also required to have an understanding of tools used in these environments such as project management tools, and varying communication tools for both in person and virtual communication styles.
Global operational experience- Having experience leading and/or working with teams in varying cultures and locations is highly desirable for this position. Understanding the key interactions needed for each location to make operations a success is critical.
External partners- Experience building supporting relationships with external partners such as vendors or other non-company entities to achieve business objectives is key and will be required for successful fulfillment of this role.
If you have experience with QA, Test management and Service management and would like to be put forward for this role, please don’t hesitate to apply