Endeavour Recruitment has a new opportunity for an experienced Production IT Support Engineer based in Wembley, Middlesex with our Global Manufacturing client. Experience of ITIL Methodology advantageous. The salary for the role is £22k to £25k according to experience, plus 12% shift allowance.
The client is looking for an experienced IT Support Engineer to ensure availability and the efficiency of systems for Production use. Candidates should be able to show initiative, have the ability to learn and analyse, have excellent communication and team skills, plus a background of customer service.
Key Skills Required: -
- Windows OS (Folder & File Structure Administration)
- UPP, CIS
- Minimum of 3 years’ experience in similar role
- Fault Analysis
- Solution Generation
- Customer Centric Attitude
- ITIL Methodology
- General Computer & IT Skills
In this role you will be expected to: -
- Ensure Production have all files required to meet SLAs
- Ensure availability and efficient running of systems for Production use
- Ensure Live & Test data is processed and administered as per requirements
- Update & maintain process and workflow diagrams and documents
- Actively manage incidents and record resolutions
Applicants are invited to apply as soon as possible in order to be included in the shortlist.