UX Guru required
Our client based in Central London requires a UX Guru / Specialist to join the team and to help drive the user experience of our clients’ digital products and platforms, thereby maximizing user satisfaction, brand reach, reputation, and commercial success.
We are looking for more than one hire and we would be interested in discussing the role with you. As well as being a UX Guru, we have a position of UX Lead as well as a role for the Head of UX, depending on what you are looking for in a role.
To ensure our client’s digital platforms deliver an excellent user experience to the users and customers. Our platforms have built up a reputation as distinctive, visually appealing and user-centered, and the aim of this role is to take them to the next level and to introduce best practices for design, usability, innovation and accessibility to our platform development. The role reports to a Head of User Experience and will have ultimate responsibility for User Experience across the entire range of Bloomsbury digital products and deliverables. In fulfilling that role, the User Experience Manager will work with key stakeholders (product innovation, digital production, technical support, content architecture, commercial and business owners, and digital technology) and external developers and other suppliers to provide an intuitive user experience, improving usability and accessibility of Bloomsbury’s digital products and platforms, thereby maximizing user satisfaction, brand reach, reputation, and commercial success.
The Role:
Manage resourcing and estimation around user experience work on various projects
Lead programmes of user experience research to ensure that we understand our users’ online user journeys and needs, deciding on the best method to use in each case (e.g. interviews, focus groups, card sorting, usage analytics)
Capture findings from user experience research and translate into clear, well specified, well documented, testable and prioritized business requirements and use cases
Produce wireframes, mockups and interactive prototypes as appropriate to assist with user research, internal discussion and presenting to stakeholders
Ensure a programme of continuous improvement for the Bloomsbury Publishing Platform, encompassing visual design, information architecture, navigation and user flow
Work with Editorial leads and Product Managers on new product proposals to identify new feature requirements
Take the lead on specifying and clarifying requirements for third-party developers and QA analysts with regard to new platforms, site migrations and ongoing platform enhancements, working closely with colleagues in Product Management, Content Architecture, Project Management and Editorial
Carry out User Acceptance Testing to ensure that implementation meets the acceptance criteria specified in our requirements
Analyse web usage metrics and search logs to measure user engagement and optimize user journeys
Review relevant competitor products to ensure that our platforms are market-leading in terms of user experience and user engagement
Use the Bloomsbury Publishing Platform admin interface to build and configure sites, including preview sites and prototypes, and create HTML-based design elements and features
Work with Product Management, Editorial and Marketing teams in agreeing and delivering branding and visual design
Proactively ensure that all Bloomsbury Digital Resources platforms comply with accessibility criteria
Identify improvements to the team’s processes and workflow
Promote the importance of User Experience within the wider company
Provide training and on-boarding of new starters and members of external teams who need a level of knowledge on already implemented UX and functionality of Bloomsbury digital platforms.
Keep up-to date, manage and maintain documentation on Bloomsbury digital platform UX and functionality
Skills:
Ability to understand the specific needs of a varied user base of students, scholars, librarians and practitioners in visual and applied arts, performing arts, humanities, social sciences, law and finance
Passion for digital product development, with a proven record of delivering successful products and platform features
HTML skills (knowledge of CSS, JavaScript and XML not required by advantageous)
Understanding of project management & development processes, including Agile methodology, and experience with standard tools such as Jira and Confluence
Experience of gathering & interpreting web usage analytics
Excellent implementation and time-management skills
An excellent eye for detail and a logical, problem-solving approach
A proactive, “can-do” attitude
Excellent communication skills (written, verbal and visual)